Summary of Remedy (now at BMC) developed Action Request System (ARS short) will help in its current version 7.x companies to go your way to a complete business service management. This article describes the concept behind Remedy ARS and its out-of-the-box ITSM modules. That made by Remedy Action Request System (BMC) in its current version 7.x is in itself a mere toolbox with which one can create any type of complex IT applications. With the help of the administrative tools new forms can be created and placed in these fields of different data types. A form equivalent to a table in the underlying database, and a field of a column, and these structures are automatically generated by the Remedy API to the database. The workflow is created in Remedy, in contrast to the pure programming languages like C + +, Java or. NET, links by proprietary operators such as Active, filters, and escalations. An Active Link is an operation which is executed on the client. Filters run on the server and then manipulateData. Escalations are time-controlled trigger. Although it is generally possible to map any complex applications with the capabilities of Remedy ARS, the current trend is increasingly to implement pre-program modules, the Remedy ITSM components. This IT service management components to implement the concept of “best practices” and follow the ITIL standard. The advantages are obvious: Rather than start on the greenfield and invest many man-years into programming, companies can achieve through sheer ITSM configuration of the prefabricated components that they already have a few weeks after an ITIL-compliant IT service management system have implemented and productive! However, it should at the methodology and the selection and configuration of these modules call on the assistance of experts (Remedy consultant with years of experience!), So that implementation can be carried out smoothly and inexpensively. Other Items (White Paper), which describe in detail this approach maybe downloaded for free at www.fc it.com.
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